- Refunds will be provided only for items returned unopened in the original packaging.
- Postage, Shipping and Handling charges are not refundable.
- Prior authorization is required prior to returning any item.
- Customer is responsible for all shipping charges when returning an item.
- In the event of a defective item Potty Tots provides for hassle free exchange. Simply contact us and we will provide shipping instructions to have the item returned to us for a replacement item.